Training Programs
ESAfrica offers a broad selection of training workshops concentrated in 3 core skill areas: Leadership, Time Management, and Customer Service. Within each core skill area, workshops are available ensuring our clients that content is available to address any skill gap. Using ESAfrica’s instructional design team, each workshop can be customized to address specific client objectives.
Are you one of the many organizations now focusing on core activities and outsourcing non-core training functions in response to intense competition? If you are, ESAfrica can help -- whether you simply want to outsource some of your training or you want to redefine yourself completely to survive mergers, acquisitions, downsizing, or corporate restructuring.
We develop skills-based programs designed to change behavior and improve performance. Below is a summary of each of the Training Workshops we provide as well as our Training Workshop Calendar for the year.
Click the respective training workshop name for a one page description.
Customer Service Excellence
(under Customer Service Perspective Series)em>
There are two major reasons to deliver customer service: - Repeat business and Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. Customer Service Leadership - Call Center/Help Desk Training - Effective Communication Workshop The most common Time Management problem is that people are reactive rather than proactive. Rather than acting towards long-term goals, they react to external pressures. ESAfrica’s Time Management workshop teaches participants how to reverse this process. Through stimulating and interactive participation and analysis of their own data, participants learn a set of tools which they can apply on a continuing basis. - Time Management Skills for Manager “Some are born great, some achieve greatness, and some have greatness thrust upon them.” Do you aspire to a leadership position, but feel inadequately prepared? Have you worked your way into a position of leadership but now it seems like you are in over your head? Perhaps you have been appointed to a position of authority, and now you are confronted with issues you are not sure how to handle. We also provide Sales/Marketing and Entrepreneurial Workshops in consultation with Ciuci’s the Classroom Series. You can learn more directly clicking on their logo below.
- Happiness
In order to enjoy internal customer service and repeat business, customer service has to start at the top. Employees need support and leadership. Every management decision makes employees' lives easier or ties their hands.
Our goal is to help your employees noticeably improve their customer contact skills so that your business grows and your employees feel good about the contribution they're making. Effective communication is at the heart of any successful business interaction whether dealing with internal or external customers. Our customized corporate training workshops and seminars will teach you skills, tactics, and techniques that will help you be a more effective communicator in any situations, with anyone.Time Management Skills Workshop
Leadership Transformation and Development Workshops
-Twelfth Night, by William Shakespeare
ESAfrica have created an in-depth program designed to transform the way organizations approach leadership. This exciting workshop assesses participants’ current leadership ability to develop tomorrow’s leaders.
In Partnership with
To view our 2010 events calendar Please click here
To request further information, or learn more about our programs, Contact Us or send us an email to info@es-africa.com